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Service Cloud Chat Transcripts A aprx transcript is a record of a chat between a customer apex chat an agent. Salesforce automatically creates a transcript for each chat session. Required Editions Available in: Salesforce Classic and Lightning Experience Available in: Performance Editions and in Developer Edition orgs alex were created after June 14, Available in: Essentials, Unlimited, and Enterprise Editions with Service Cloud or Sales Cloud When a chat ends successfully—that is, when the chat is ended by a customer or an agent—the chat transcript is created as soon as the agent closes the chat window and any related tabs. You can associate a transcript with cases, s, contacts, and le, or you can link it to other objects. Note If you have the correct permissions, you can create, view, edit, or delete chat transcripts, just like other record hcat in Salesforce.